Agents in your contact centre on Amazon Connect.
Contact puts agents in your contact centre on Amazon Connect: live adviser assist, voice, 100% call monitoring and card payments.
Contact centres carry the most customer contact, and the most pressure on quality and compliance.
Quality is sampled, not monitored, so problems are found through complaints.
of UK leaders can only partly see what AI costs them
KPMG UK, 2026The benefits of Contact.
The people who feel the problem first.
Support advisers and monitor every call.
Quality and compliance at volume.
Monitor every call, not a sample.
Three ways teams use Contact.
Prompt advisers live during a call.
Monitor every call against your rules.
Take card payments inside the flow.
Works best alongside.
Customer letters and emails drafted by an agent, checked against your rules.
See Comms Skill TeamsTrained agent teams with guardrails and a named owner.
See Skill Teams LogLog: the record of events.
See Log All of AutomateAgents on jobs in collections, customer service and finance operations, with a named owner for each. Advisers, human and agentic.
See the Automate modulePrices are indicative ranges, confirmed in writing before you commit. Estimates are replaced by your own figures once your health check runs.
See Contact working on your business.
First findings within 48 hours of the health check · Audit fee credited against year one